At MyPropertiesValue we understand the importance of protecting the privacy of information collected by us including about visitors to our site www.mypropertyvalue.com.au and our service (collectively known as the "Service") owned and operated by Ormeau Real Estate Pty Ltd trading as MyPropertiesValue ABN 096 910 244 (referred to as "we", "us", "our"), in particular information that is capable of identifying an individual ("personal information").
This privacy policy explains the manner in which your personal information will be dealt with. We reserve the right, to modify or remove portions of this Privacy Policy at any time and will post any changes to this Privacy Policy here. This Privacy Policy is to be read in conjunction with the Terms of Use. By providing us with personal information and using the Service, you agree to the terms of this Privacy Policy as updated.
Personal information is collected only when knowingly and voluntarily submitted by you, either to us or as publically displayed by you online. For example, we may need to collect such information to provide you with our services or to answer any requests or enquiries. It is our intention that this Privacy Policy will protect your personal information.
In the process of providing services, we collect personal information in a variety of ways. For example, information is collected when you:
It is important to note that there may be circumstances where if you do not provide the information that we request, you may not be able to engage with us and we may not be able to provide services to you.
We may from time to time receive and store certain automatic non-identifiable information relating to your use of, and behaviour on the website. This information is commonly referred to as "clickstream" information. For example, we may record information such as the areas of the website accessed by you, the time, date and URL of the pages requested by you, your browser software, your IP address, and/or the previous website that you have linked to the website from. The recording of such information enables us to identify the areas of our sites that are most popular and to tailor the website accordingly.
We may also collect personal information from third party service providers.
Your personal information may be used to: verify your identity; assist you to gain approval or provision of a product or service; provide the services you require; administer and manage those services; inform you of ways the services provided to you could be improved or additional services that you may benefit from; market services (explained below); research and develop our services provided, either directly or referred; contact you on behalf of our corporate partners including to discuss and provide you with valuable related products and services, gain an understanding of your information and needs in order for us to provide you with a better service.
Also, your personal information is collected so that we, and our related entities can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and we may continue after you cease holding an active product or service through us. If you do not wish for this to take place or continue, please contact us.
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:
We may use external organisations for customer enquiries; mailing operations; billing and debt-recovery functions; information technology services; marketing and telemarketing market research; and website usage analysis. This means we disclose your personal information (such as name and address) to them. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
By providing your personal information you consent to us and our corporate partners using your personal information to provide you valuable related services. Based on your preference, this includes making contact with you by telephone, mail or email to discuss products and services. You also consent to us and our corporate partners offering you products and/or services which you may agree to purchase, and this extends to goods or services from us or any third party.
We may share your personal information with our corporate partners including property or loan professionals who may contact you in relation to assisting you in exploring your property or loan options and may offer you related products and services. We may share your personal information with third party suppliers who provide IT, administrative and business support functions and other assistance in relation to the functions as set out in this Privacy Policy. We may also send information to you on behalf of our corporate partners.
We are not however liable for any personal information that you provide directly to our corporate partners including via their websites or over the phone. This personal information will be dealt with in accordance with the individual privacy policy of those partners. You should check these individual privacy policies before you engage with or supply personal information to our corporate partners.
We may disclose personal information:
A 'cookie' is a small text file placed on your computer by a webpage server that may later be retrieved by webpage servers. We use cookies on our website to provide you with a better website experience. When you visit our website or related landing pages to read, browse, submit or download information, our system will record/log your IP address, date and time of your visit to our site, the pages viewed and any information downloaded. We may automatically collect non-personal information about you such as the site from which you linked to our websites. We do not personally identify you by this information. You can configure your browser to refuse cookies or delete existing cookies from your hard drive. Rejecting cookies may have the effect of limiting access to or functionality of parts of our website.
A web beacon is typically a transparent graphic image invisible to the user that is placed on a website. The use of a web beacon allows the website to record the simple actions of the user (such as opening the page that contains the beacon) through a tracking pixel. We may use web beacons (and cookies) for purposes such as site usage analytics, advertising auditing and reporting, as well as content and "advertising/marketing personalisation". We may share any data collected from web beacon (and cookies) with third parties to provide you with relevant advertising when browsing third party networks and websites (Third Party Websites) such as Google and Facebook.
By providing your email address and then clicking submit on any online application, calculator, tool or query, you consent to receiving notices and other documents from us by email to the email address provided, and you understand that that if you give this consent: we may no longer send you paper copies of notices and other documents; you should regularly check your email address for documents; and you may withdraw your consent to receiving documents by email at any time. You also confirm that you have the facilities to print any notice or document that we send you by email, if desired.
You can also request that information about you be accessed, corrected or deleted by contacting us by email at support@mypropertiesvalue.com.au This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.
We strive to ensure the security, integrity and privacy of personal information submitted via our Service. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us and to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. While we take all appropriate measures to safeguard against the unauthorised disclosure of personal information, no responsibility can be accepted for the conduct of third parties outside of our control. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, disclosure or alteration of your personal information.
We provide links to websites outside of our Website, as well as to third party websites. These linked websites are not under our control, and may not protect your personal information in a manner consistent with this Privacy Policy. The provision of a link does not imply any endorsement, nor can we accept responsibility for the conduct of companies linked to our Website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.
If you have any queries about this Privacy Policy, wish to no longer receive information or communications from us, or have a problem or complaint, then you should contact us at support@mypropertiesvalue.com.au.